One issue of contention, the report says, was a software patch Snowden installed while working at an NSA facility in Hawaii that caused servers to crash. After a manager complained in a mass email, Snowden fired back to a much more senior NSA official, leading to a rebuke that his conduct was unacceptable. He apologized — and then began unauthorized downloads of material, the report says.

The report’s passage on Snowden’s alleged contacts with Russian intelligence services is mostly blacked out, but it quotes the deputy chairman of a Russian defense committee in parliament, who said in June that Snowden did share information with Russian intelligence.

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